Help center
Find answers to common questions about using Yatoo.travel.
For travelers
How do I book a business?
Search for your destination, choose a business, and send a booking inquiry with your dates and number of guests. The business will review your request and send you a proposal with pricing.
How does payment work?
Payment depends on the business. Some require full prepayment online, others ask for a deposit, and some accept payment on arrival. The payment terms are shown clearly in the proposal you receive.
Can I see the business name and contact details before booking?
Yes. Full transparency is our core principle. The business name, address, phone number, email, and WhatsApp are all visible on the business page before you make any commitment.
Can I cancel a booking?
Cancellation policies vary by business. The applicable policy is shown in the proposal before you accept. If you need to cancel, contact the business directly or reach out to us.
What currencies can I pay in?
We support a wide range of currencies including West African CFA franc (XOF), Central African CFA franc (XAF), Nigerian naira (NGN), Kenyan shilling (KES), euros (EUR), US dollars (USD), and more.
Do I need an account to book?
You need to provide your email address to send a booking inquiry. We use magic links for authentication — no password required. Just click the link we send to your email.
For business owners
How do I list my business?
Create an account, then add your business with details, photos, and room information. Your listing is free on the starter plan. Once your business is set up, activate it to make it visible to travelers.
What commission does Yatoo charge?
Our commission is cost-plus: we pass through the payment processing fees (PSP fees) and add a 5% Yatoo margin. There are no hidden fees. The exact commission for each booking is shown in your dashboard.
How do I get paid?
We support multiple payout methods: bank transfer, Orange Money, Wave, and more. Configure your preferred payout method in your business settings. Payouts are processed after the guest checks in.
How do I manage bookings?
All bookings appear in your owner dashboard. You can review inquiries, send proposals with pricing, track check-ins, and monitor payouts — all from one place.
Can I sync availability with other platforms?
Yes. Each room supports iCal import. Add your iCal URL from Booking.com, Airbnb, or any other platform, and Yatoo will sync availability automatically every 30 minutes.
How do I set pricing?
Set seasonal rates for each room with start and end dates, price per night, and minimum stay. You can define multiple rate periods to cover the full year.
General
What is Yatoo.travel?
Yatoo.travel is an online travel agency and booking concierge focused on Africa. We provide full transparency on business details and flexible payment options for both travelers and business owners.
Which countries does Yatoo cover?
We started with West Africa (Senegal, Ivory Coast, Mali, Burkina Faso, and more) and are expanding across the continent. Check our browse page to see available destinations.
How can I contact support?
Email us at [email protected]. We typically respond within 24 hours.
What languages is Yatoo available in?
Yatoo is available in multiple languages. The interface is automatically translated based on your language preference. Business descriptions are also translated on-the-fly.